CLEO Connect
CLEO Connect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CLEO Connect 1.2 star rating from 6 customer reviews. Consumers are mostly dissatisfied; many request a refund and report account, billing, and service access problems.
Key Takeaways for Future Customers
- CLEO Connect reviews show persistent customer complaints about unreachable customer service and refund delays.
- Users report lost funds, hacked cards, unexpected charges, and difficulty updating account info.
Negative Feedback / Risk Areas
- Customer service unresponsive; chat and email not resolving issues.
- Billing and refund problems, unauthorized charges, blocked accounts.
Positive Feedback
Some customers noted helpful agents in isolated cases and that services enabled events like a daughter’s birthday.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CLEO Connect 1.2 star rating from 6 customer reviews. Consumers are mostly dissatisfied; many request a refund and report account, billing, and service access problems.
Key Takeaways for Future Customers
- CLEO Connect reviews show persistent customer complaints about unreachable customer service and refund delays.
- Users report lost funds, hacked cards, unexpected charges, and difficulty updating account info.
Negative Feedback / Risk Areas
- Customer service unresponsive; chat and email not resolving issues.
- Billing and refund problems, unauthorized charges, blocked accounts.
Positive Feedback
Some customers noted helpful agents in isolated cases and that services enabled events like a daughter’s birthday.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Can't update info after more than a year of trying
- - Cleo customer since 2022.
- - Cannot update SSN, new phone, address, or email since Feb 2025; support channels provide repetitive responses.
I've been a Cleo customer since 2022. I upgraded my cell phone in Feb 2025, and I have not been able to get Cleo's customer support (online chat, email, and app chat) to simply update my SS#, new cell number, address, and new email update since 2/2025. I lost track of the numerous attempts, the countless conversations, and waiting online for a chatbot to provide the exact same, repetitious verbiage each time.
User's recommendation: Dobby change your info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
My account is block
I added a 20 dollar advance then tried to add to my card but forgot to take off the card that got my account lock end I never took anything from it
- Double check card info
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook money for advance I did not receive
- - They claim money was moved to a bank closed for over a year and repaid from a different bank.
- - They want $55 back and $55 for the headache.
They will not helpful they said that it was basically my fault and I don't know where they got that from and that they couldn't do anything about it and oh well so no I will not be recommending them and I have and I will be closing the account thank you.
They said that they put the money in a bank that had been closed for over a year and that they took the repayment out of a different bank. I know if they tried to put it in a closed account, it would bounce back to Cleo, so they are lying to me.
I want my 55 dollars back, and now I want an additional 55 dollars for the headache they are causing me. I should not be going through this.
They basically said, 'not our problem, yours,' and you are lying. Don't become a member.
- Thieves
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
My card and phone wallet is gone and my account is empty
My money is gone, and I want it back. My baby's birthday is today, and this is wrong. Please send me my money back.
- Daughter gets to have a birthday party
User's recommendation: Don't use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Little Rock, Arkansas
Got a new number and phone got hacked and a virus destroyed the whole phone
- - Agents were courteous in resolving my issue.
- - Cleo Pay Day Advance started fine, but regaining access and opening a new account is hard.
Agents were very professional and curtious in resolving my issue, and I think that it is very important to be nice to customers.
I'm upset because Cleo pay day advance started out fine, and I was beginning to manage my money a little bit. Cleo app makes it so difficult to regain account. Not to mention that I know my Social security number and yes it is still on my old account.
Plus my phone was broken therefore I couldn't make any online payment transactions.
Now they won't clear my account and open a new one
Preferred solution: My account restored so I can send my daughter money if Cleo let me get a pay advance.
User's recommendation: Try to not download from Google, get the private app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Card hacked after opening a text message; $1999 was taken.
- - Need refund ASAP; waiting 3 to 5 weeks.
- - Cleo app agents keep routing me to others.
Is my money return to my account
My card was hacked after I opened up a text message. They took $1,999 from my account, and I would like it back as soon as possible.
I should not have to wait 3 to 5 weeks.
When you called to receive my $20 back, I'm getting nowhere with the app, and Cleo agents on the app just put me up to another agent. This is ridiculous.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI canceled my Cleo account
Gm!! I canceled my Cleo account, I never received any money. Why am I receiving texts stating a repayment due date?
Preferred solution: I canceled my account without receiving any money from Cleo, why am I receiving emails stating a repayment date
Buchanan, Georgia
Trying to reach someone regarding my...
- - Requests repayment extension due 4-23-2026 due to illness and hospitalization.
- - Has tried emailing; requests contact due to financial difficulties.
Terrible customer service . Questionable overcharging on my account Sharon Moon
Asking for an extension of time to repay ( due 4-23-2026. I am very ill and have been in hospital Please contact me, I have been trying to contact through emails.
I am having financial difficulties and don't need added stress.I have been a customer for a while.
Response appreciated. Sharon Moon
User's recommendation: Good experience but extremely hard to reach an actual person
Columbia, South Carolina
I can't get into the app
Been trying to get a cash advance for a week, I have all my credentials, but I am not getting anywhere. I'm currently living from house to house, please help me
Bedford, Ohio
Refund
Someone uses my cars to get a loan and i didnt ask for it and now they took my money i dont get my money back
User's recommendation: Watch your cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook a payment off my card for Roku that I did didn’t authorize
I feel *** If it was any other card, I could've called and I could've spoken to him right away and had my money put back on my card.
- Can never speak to a representative
Preferred solution: Full refund
User's recommendation: Go to China or Cash app least have somebody answer the phones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Tennessee
No answer
Can not get a answer on phone nobody called for days and no answer yet need to change the phone with real people
New Orleans, Louisiana
To discuss Payment date change.
- - I need to change my payment due date.
- - I get paid on the 1st and 3rd of every month.
- - The due date is the 12th; I need it moved to the 1st or 3rd.
I need to change my payment date
Still haven't heard from anyone to see if I can my son got me advance with this company and made the due date the 12.i only get paid once a month on the 1 and the 3 of each month. I can't make the payment on the 12th .hast to be 1or 3.I would like to change the due date
User's recommendation: Good luck
New Orleans, Louisiana
To discuss Payment
- - I need to change my due date.
- - I get paid on the 1st and the 3rd; those are the only days I have money.
- - I can't reach a human at this company.
Need to change my due date.I can't have a 12th of do that.I get paid on the first and the 3rd of the month.And that's the only time I have money.I need to change my due date and cannot get a hold to a human being at this company
User's recommendation: Goodluck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvance has been pending more than 24 hours
- - Company should honor advance promptly.
- - I won't pay for unreceived items.
- - Customer service is hard to locate; chat line repeats the same message.
Company should honor advance in a timely manner. I especially dont want to pay for something that I didnt receive.
Also customer service if hard to locate. And the chat line continues to repeat the same message.
- Order a live person
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCleo took my money
- - I canceled my subscription, but they charged 23.32 two days later.
- - I can't reach a live person; emails take seven days.
I canceled my subscription with them and 2 days later they took 23.32 from my account anyways. Im unemployed and every cent counts now, that why I canceled with in the 1st place cause I couldnt afford to pay for it anymore but they took it anyways.
I cant get in touch with a live person, it take 7 days by email to receive a response from them. So Im screwed for now.
Dont go through them u cant get rid of them nor get ur money back
User's recommendation: Don’t go through them
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